DOA Guarantee

DOA GUARANTEE - PLEASE READ AND UNDERSTAND OUR POLICY

HERE AT GOLDEN STATE CORALS, WE WANT YOU TO PURCHASE YOUR CORALS WITH CONFIDENCE. WE ARE COMMITTED TO PROVIDING YOU WITH HEALTHY, COLORFUL, AND PEST-FREE CORALS. WE PRIDE OURSELVES IN THE STRUCTURE OF CARE WE PROVIDE OUR LIVESTOCK. FROM QUARANTINE, TO FEEDING, WE CONSTANTLY MONITOR OUR LIVESTOCK TO ASSURE THEIR HEALTH.

PLEASE UNDERSTAND THAT WE ARE DEALING WITH LIVE ANIMALS AND UNFORTUNATELY SOMETIMES THINGS HAPPEN. WE UNDERSTAND THE FRUSTRATION LINKED TO THAT AND WOULD LIKE TO PROVIDE YOU WITH OUR DEAD-ON-ARRIVAL GUARANTEE:

• DOA = DEAD ON ARRIVAL
• CORALS RECEIVED DEAD-ON-ARRIVAL WILL BE REPLACED OR CREDITED ON YOUR NEXT ORDER.
• A CLEAR PICTURE OF THE DECEASED CORAL MUST BE EMAILED TO INFO@GOLDENSTATECORALS.COM WITHIN 2 HOURS OF RECEIVING YOUR ORDER. PLEASE PROVIDE YOUR NAME AND ORDER NUMBER.
• SHIPPING COSTS ARE THE BUYER’S RESPONSIBILITY. NO REFUND OR CREDIT WILL BE PROVIDED TOWARDS SHIPPING.
• IF A CORAL DETACHES FROM ITS FRAG PLUG OR GOES MISSING, THE GUARANTEE IS VOID. ADEQUATE PROOF MUST BE PROVIDED TO CONSIDER CREDIT.
• DO NOT DISCARD OR SHIP BACK ANY CORALS WITHOUT THE AUTHORIZATION OF A GSC REPRESENTATIVE. THIS WILL VOID THE GUARANTEE.
• ORDERS WISHING TO BE CANCELLED MUST BE HANDLED WITHIN 24 HOURS AFTER PLACEMENT. A 20% RESTOCKING FEE WILL BE CHARGED OTHERWISE.
• OUR TRANSACTIONS ARE SECURE AND INFORMATION IS NEVER SHARED AMONGST 3RD PARTIES .
• CHARGEBACKS WITHOUT CONTACTING US FIRST REGARDING YOUR ORDER ARE ILLEGAL.